The core essence of this second project is to look at what the urban environment of Queen St and surrounds presents and what is necessary to improve this precinct. The fundamental use of the precinct is retail which led me to look at what the future of retail is. Also, how could retail interact with other uses to improve the region economically, socially and environmentally. Retailing can be done by either physical or virtual means. When thinking about the future, the battle between the two domains is of interest to designers.
History has proved that shopping is a social activity between humans which is often an experience, rather than a chore. However, in today's fast lifestyle, people often don't have the time to frequent shops. Online shopping is convenient, often cheaper and can be delivered directly to home. But on the other hand it is often a gamble with the product, deliveries can be delayed and lacks the importance of human interaction. One cannot say whether physical or virtual shopping is better than another. Statistics show that approximately 5% of all sales in Australia are online. This is quite small in the scheme of things but it is increasing. In 20 years, online sales could comprise 25% of sales (more or less, it is hard to predict as it is only a trend).
In terms of this project, what does the future of retail mean? Interestingly, if online retail comprises more of the total sales, this does not mean physical retail will become redundant - they are increasingly integrated. Ron Johnson believes that the physical store needs to become more of an experience, helping to enrich the lives of the user. If a store can help a customer with their purchase, making informed decisions about how the product relates to the user enables the customer to feel good about themselves. So it’s not department stores’ size or location or physical capabilities that are their problem. It’s their lack of imagination—about the products they carry, their store environments, the way they engage customers, how they embrace the digital future. There’s nothing wrong with the capability. There’s a problem with the execution. (http://hbr.org/2011/12/retail-isnt-broken-stores-are/) Since this site is set in an Urban environment, there will always be a need for city workers to sneak out of work during lunch to do their shopping, for loitering teens and general city visiters.
One question which I am unsure about is what are the consequences of leaving the retail in city untouched, or anywhere for that matter. If retailers were to leave their tenancies untouched, what would happen? If the building offered a bland experience would this inevitably mean that people are too unmotivated to experience the atmosphere of the building and would rather use their personal devices to purchase things online? I think the underlying values such as human interaction, memorable experiences and social gathering space embody a successful retail precinct and are fundamental traits appreciated by human culture. Perhaps the Myer Centre should rethink the environment for the customers to encourage more sentimental appreciation?
Besides the poetic notions of design, it is quite a commitment to retrofit or build a new precinct on an existing retail site. Retailers only have control of their space and when you have malls and buildings which combine lots of retail outlets, the overall experience of the shopping trip is dependant on the layout of the complex. For example, the Queen St mall is the high street of Brisbane. The street is outdoor with a sub-tropical vibe enjoyed by locals and visitors. The environment of the shopping experience is enjoyable and is complemented by the dynamic and varying shop fronts, heritage facades and awnings. Perhaps implenting similar characteristics into my design could create a similar feeling.
The Myer Centre is quite a large site. The operating hours of the site is dependent on the tenancy, however, generally, it is closed at night time. A recalculation of space and security could enable more social interaction during nighttimes. Potentially looking into residential, hospitality and public space to activate the site during night.